Our efficient Call Center Department is a professional mindset of being “partners to depend on for life”.
Fresh’s dedicated team work around the clock to sufficiently attend to all your queries; whether technical ones related to installation, maintenance new model functions in comparison to competition or simpler ones such as, prices & places to purchase our appliances. Either way, all you need to do is just dial19059 or e-mail and let our professional staff ensure you hang up satisfied.
Our triple “F” concept is the cornerstone of Fresh’s Call Center Department, where all employees work in a Fast, Friendly and Fair manner. Providing the most suitable and motivational working environment, while organizing the allocation of internal work has managed to make our employees devoted to each customer to maintain Fresh’s leading position in the market, as well as its Call Center’s established credibility, known to be “The Number One Service Customers Recognize”
Our strengths lie in investing methodically in developing our employees’ technical skills through the establishment of a new training center where dealing with customer calls, handling new product launches with the factory and exchanging experiences with overseas trainers is encouraged. We currently have over 700 technicians in Egypt to supply our customers with the best repair and installation services while ensuring to deliver spare parts in less than 24 hours to continue to impress. With ten major Call Center Departments in Cairo and branches in other governorates, we ensure we cater to our customers’ needs and provide necessary support wherever they are.
If you have any recommendations, please don't hesitate to contact our department: firstname.lastname@example.org